Refund and Returns Policy

At OEMDirectSupply.com, we aim for your complete satisfaction. If you’re not happy with your purchase, here’s how we can help:

1. Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, in original packaging, and include proof of purchase.
• Contact us at [email protected] for a Return Authorization (RA) number before sending your item.

2. Non-Returnable Items

• Opened, used, or custom-made items.
• Software, digital downloads, or items marked “final sale.”

3. Refunds & Exchanges

• Refunds are processed within 5-7 business days after we receive and inspect your return.
• Exchanges are available for the same item, subject to availability.

4. Damaged or Defective Items

Contact us within 7 days of delivery for a replacement or refund. We’ll cover return shipping.

5. Shipping Costs

• Customers pay return shipping unless the return is due to our error.
• We cover shipping costs for exchanges.

6. Questions?

Email us at [email protected]

Thank you for shopping with OEMDirectSupply.com!

Policy subject to change. Visit our website for updates.