FAQs

Here are answers to some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us at [email protected].

1. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and include proof of purchase. Contact us for a Return Authorization (RA) number before sending your item.

2. How do I initiate a return?

Email us at [email protected] to request an RA number. Pack the item securely in its original packaging and ship it to the address we provide.

3. What items are non-returnable?

Opened, used, custom-made, or final sale items, as well as software and digital downloads, cannot be returned.

4. How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive and inspect your return. The time it takes for the refund to appear in your account depends on your payment method.

5. What if I receive a damaged or defective item?

Contact us within 7 days of delivery. We’ll provide a prepaid return label and either replace the item or issue a full refund.

6. Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

7. Can I exchange an item?

Yes, we offer exchanges for the same item, subject to availability. Contact us for assistance, and we’ll cover the shipping costs for the exchange.

8. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods listed at checkout.

9. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to track your package on the carrier’s website.

10. Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. Contact us for details.

11. How do I contact customer support?

You can reach us at:

We’re here to help! Let us know if you have any other questions.

FAQs updated as of [Jan 2025]. Visit our website for the latest information.